Your workspace.
Your control.

Who we are

LaneDesk is provided by Lane Desk LLC, an Ohio limited liability company. For privacy questions or requests, contact our co-owners, Shawn Pickett (shawn@lane-desk.com) or Jake Wildman (jake@lane-desk.com).

The short version

• We do not sell personal information or share it for advertising.
• The website uses no advertising trackers or analytics tools.
• The demo runs in your browser. What you enter there is not sent to us.
• We use customer workspace data only to provide LaneDesk to that customer. Neither we nor our AI providers use it to train AI models.

Website visits

Our hosting provider processes standard request information, such as IP address, browser type, the page requested, and the time, to serve the website, keep it secure, and diagnose problems. We do not use this information to build advertising profiles. Public pages do not set cookies for tracking.

Your demo workspace

The interactive demo uses example companies, providers, shipments, and rates. Shipment references, tracking links, stop times, quotes, milestones, and service reviews are saved in your browser, not in an account on our servers. Anyone using the same browser profile may see them. If browser storage is unavailable, edits last only for the current session.

Attached demo documents are stored in your browser’s document storage. They are not uploaded to a server or shared. Use example paperwork, and keep confidential rates, customer details, driver information, and credentials out of the demo.

Use “Reset demo” to restore the starting shipments and clear added reviews, edits, and documents. To remove everything, clear this site’s data in your browser. Files you download are separate copies that you manage yourself.

When you email us

If you contact us, we receive your name, email address, and whatever you include in the message. We use this to reply, to arrange a walkthrough or discuss a trial or agreement, and to keep a record of our business communications. We do not add you to a marketing list without your permission.

Customer workspaces

Customer workspaces are available only to organizations with a written agreement with Lane Desk. We process workspace data for that customer, under its instructions and the agreement, which controls if it conflicts with this notice. The data may include:

• Account information: names, work email addresses, and roles for the users the customer authorizes. Sign-in uses secure session cookies that are needed for the service to work.
• Shipment information: loads, stops, facilities, quotes, tenders, milestones, carrier and broker contacts, and service ratings.
• Forwarded email: freight-request emails the customer forwards to its dedicated LaneDesk intake address, including sender details, subject, body, and attachments.
• Documents: bills of lading, rate confirmations, proofs of delivery, and other files users upload.
• Activity history: a record of changes to shipments, quotes, tenders, documents, and team membership.

AI-assisted intake. To suggest shipment details, the subject and body of forwarded emails, along with known facility names, are sent to AI service providers that classify the email and propose fields. Attachments are not sent to AI. Suggestions are reviewed and confirmed by the customer’s team. LaneDesk does not award or tender a load, or contact a carrier, on its own.

Shared tracking links. If a customer creates a shipment tracking link, anyone with that link can see the limited shipment details shown on the tracking page (tracking number, status, scheduled dates, and posted updates) until the customer disables or replaces the link.

Service providers. We use a small set of providers for hosting, databases, email intake, AI processing, and encrypted backups, listed on our Security overview. They process data only to provide their services to us.

Retention. Workspace data is kept for as long as the customer’s agreement is in effect. When the agreement ends, we delete the data at the customer’s request or 30 days after the end date. Encrypted backups expire on a rolling 14-day cycle. Customers can request an export (CSV/JSON plus original documents) at any time.

If you are a user of a customer’s workspace and want to access, correct, or delete your information, please contact your organization’s LaneDesk administrator. You can also contact us, and we will work with your organization to respond.

External tracking links

Carrier or broker tracking links open that provider’s site in a new tab. LaneDesk does not embed those pages, retrieve locations from them, or check whether they are available or accurate. The provider’s own terms and privacy practices apply.

Security

We use HTTPS for all traffic, encryption at rest, per-customer data separation, role-based access, and expiring document links. No system is perfectly secure. If we discover unauthorized access to customer data, we will notify the affected customer within 72 hours. Read more about security.

Children

LaneDesk is a business service. It is not directed to children, and we do not knowingly collect information from anyone under 16.

Changes to this notice

If we update this notice, we will change the date at the top of this page. If a change materially affects how we handle customer workspace data, we will also notify customers directly.

Questions

Email Shawn Pickett (shawn@lane-desk.com) or Jake Wildman (jake@lane-desk.com), or visit our contact page. See also our Terms of Use.